Refund policy

We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at contact@majestiquebrand.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at contact@majestiquebrand.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Nonreturnable Items

Certain types of products cannot be returned, such as personal-use items, including underwear, bras, and swimwear, or promotional items. Please contact us if you have questions or concerns about a specific product.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure that you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@majestiquebrand.com.