Velvella

Every order includes tracking. Once your order ships, you will receive a confirmation email with your tracking details. You can also use the Track Your Order page with your order number and email address. Contact us at contact@majestiquebrand.com if your tracking information does not arrive within 2 business days.

Orders are processed within 1 to 2 business days after payment is confirmed. Standard delivery typically takes 5 to 9 business days after shipment. Delivery times may vary by destination, local carrier conditions, weekends, and holidays.

We ship to 51 supported countries and regions across North America, Europe, Oceania, the Gulf, and Asia. Standard shipping is free to every destination currently available at checkout. Enter your shipping address at checkout to confirm availability for your location.

We accept major credit and debit cards, including Visa, Mastercard, and American Express, along with additional secure payment methods shown at checkout. All transactions are protected by SSL encryption.

Contact us immediately at contact@majestiquebrand.com with your order number. We can update your shipping address only before the order is dispatched, and changes cannot be guaranteed once processing begins.

We offer a 30-day return window from the date of delivery. Eligible items must be unworn, unused, with all original tags attached, and in their original packaging. Some exclusions apply. Review our Refund Policy or contact us before sending an item back.

Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 9:00 AM to 5:00 PM. Email contact@majestiquebrand.com. We aim to respond within 24 hours.